Refund policy

At Lucky Mira, we want you to feel confident every time you shop with us. If something isn’t quite right with your purchase, we’re here to help. Please review the policy below before requesting a return.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must meet all applicable conditions outlined below. Returns requested after the 30-day return period may not be accepted.

2. Return Conditions

Returned items must be:

  • Unworn and unused
  • Unwashed and in original condition
  • Free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Returned with original tags attached
  • Returned in the original packaging whenever possible

Items that have been worn, washed, altered, damaged, or otherwise used after delivery may not qualify for a refund.

3. Non-Returnable Items

For hygiene, safety, or other reasons, the following items are generally not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Underwear & Lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or custom-made items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

Please review the product description carefully before purchasing, as certain items may have additional return restrictions.

4. How To Request a Return

Please contact our customer service team before sending anything back.

When submitting your return request, please provide:

  • Order number
  • Full name
  • Email address used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send your return to the business address listed below without receiving return instructions from us first.

5. Return Shipping Costs

Unless the item was sent incorrectly, arrived damaged, or has a confirmed manufacturing defect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service with tracking and keeping your shipping receipt until your return has been successfully processed.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

Our team will review the information and work with you toward an appropriate resolution.

7. Refund Process

Once your returned item is received, it will be inspected to confirm that it meets our return requirements.

After the return has been approved:

  • You will receive an email confirming the refund.
  • The refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to be processed after approval.
  • Your bank or payment provider may require additional time for the funds to appear in your account.

If a returned item does not meet the required conditions, we may be unable to issue a refund.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted within 12 hours of placing the order, provided the order has not entered processing or shipping.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the applicable return procedure.

9. Important Return Information

Please keep the following in mind:

  • Return approval must be obtained before sending merchandise back.
  • Unauthorized returns may not be accepted.
  • Items must be securely packaged to prevent damage during return shipping.
  • Items that are worn, washed, altered, or damaged after delivery may be rejected.
  • Lucky Mira reserves the right to refuse returns that do not meet the requirements of this policy.

10. Return Address

Lucky Mira
13281 W Fountain Dr
New Berlin, WI 53151
United States

Business Correspondence Only – Not a Return Address.

Please contact our customer service team before returning any merchandise. We will provide the correct return instructions and return address after your return request has been reviewed and approved.

11. Contact Us

Lucky Mira
📧 shop@luckymira.com

If you have questions about a return, refund, damaged item, or order issue, please reach out to us with your order details. We’ll review your request carefully and help you find the best next step.