Shipping policy

Welcome to Lucky Mira. We’re delighted to have you here and want every order to feel easy and reassuring from the moment you check out. Below you’ll find the details about how we process and ship your order.

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1. Order Processing

We carefully prepare each order before it leaves our facility.

• Orders are generally processed within 1–3 business days.
• Processing takes place Monday through Friday, excluding weekends and U.S. public holidays.
• Orders placed after business hours will be handled on the following business day.
• Processing may take slightly longer during holidays, promotional events, or periods of high order volume.
• Once your package has been shipped, you’ll receive a confirmation email with tracking information.

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2. Shipping Methods & Rates

We currently offer shipping within the United States.

Available shipping options and applicable fees will be shown at checkout before you complete your purchase.

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3. Order Tracking

After your order has been shipped, a confirmation email with your tracking number will be sent to you.

Please allow 24–48 hours for tracking information to become active after the carrier scans your package. Tracking updates are provided by the carrier and may occasionally take additional time to appear.

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4. Shipping Information

Please double-check your shipping address and contact information before submitting your order.

Lucky Mira cannot be held responsible for delivery problems resulting from:

• Incorrect or incomplete addresses
• Missing apartment, unit, or suite numbers
• Incorrect contact information
• Insufficient information provided for delivery

At this time, we do not ship to APO, FPO, or DPO military addresses.

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5. Shipping Delays

Although we do our best to keep every order moving smoothly, unexpected delays can sometimes occur due to circumstances outside our control, including:

• Severe weather
• Carrier delays or service interruptions
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete delivery information
• Unexpected logistics issues

If your tracking information has not updated as expected, we recommend checking directly with the carrier first. You may also contact our support team for assistance.

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6. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

For damaged orders, please include:

• Order number
• Tracking number
• Photos of the shipping package
• Photo of the shipping label
• Photos of the damaged item and packaging

Our team will review the details and help determine the best way to resolve the issue.

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7. Undeliverable or Refused Packages

A package may be returned to us if it is refused, unclaimed, addressed incorrectly, or determined to be undeliverable by the carrier.

If the package is returned because of an incorrect address, refusal, or another issue caused by the recipient, additional shipping or handling costs may apply if you request that the order be shipped again.

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8. Business Address

Lucky Mira
13281 W Fountain Dr
New Berlin, WI 53151
United States

Business Correspondence Only – Not a Return Address.

Please do not send merchandise to this address without contacting us first. If you need to return an item, our customer service team will provide the appropriate return instructions and return address after your request has been reviewed.

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9. Contact Us

Lucky Mira
📧 shop@luckymira.com

Questions about your shipment or order? We’re here to make things easier. Reach out to us anytime, and our team will be glad to help with your shipping or delivery concerns.